By shopping at www.shell-toes.com you agree to our Exchange/Refund policy and are bound to follow it in the event of return regardless of the circumstances. Returns need to be made within 7 days of receipt of the item with USPS/UPS/Fedex/DHL tracking, anything beyond that cannot be returned.
Your are entitled to cancel your order within 3 hours from the time of purchase. Please contact us via e-mail at: email@example.com if you wish to cancel your order.
You are aware that our estimated dispatch times can take between 3 - 4 days depending on the source of your products. Once your order has been processed we will contact you via e-mail with your tracking information. If you have opted for 'free shipping' please be aware of the lengthy delivery times and also that this option is un-trackable.
If the item is damaged or faulty, we will replace it with a new one and all shipping charges will be paid by us. Please note that this condition applies to damaged/faulty goods only and does not apply to errors in sizing.
if you have chosen the wrong size, you may return the item to us for an exchange however, all of the postage costs incurred are to be bourne by the customer (including the cost of returning from us back to you). The return address is dependant upon the country of dispatchment and will be issued in the event of a return / exchange.
If you are unhappy with your purchase for whatever reason, you may return it to us for a full refund (less postage costs). Once again, under these circumstances, any postage fees incurred will be bourne by the buyer. Please contact us via e-mail at firstname.lastname@example.org